News Center
news information
The ceremony for Putianda to send after-sales engineers to South Korea to take oath of duty
2022-12-29
0
Due to the continuous growth of foreign epidemics, the orders of our masks exported to foreign countries are increasing day by day. For the follow-up after-sales service, we also follow up the whole process of technology to ensure the normal production and manufacturing of the customer's factory!
On Monday morning, the sky was blue and the wind was gentle. On the way to work, the Chairman received the notice from the work group, and convened the morning meeting for all employees!
At the request of Korean customers, Putianda sent our engineers to the site for technical guidance, and the South Korean side has also prepared for various protective measures!
It is the fourth batch of engineers who have gone abroad to provide on-site technical guidance. Our dedicated service and excellent quality have won the trust and recognition of customers at home and abroad!
With professional technology, rich experience and warm and comprehensive service, Putianda is dedicated to providing customers with quality services. Customer satisfaction is our driving force!
No matter what work you are engaged in, establishing a global awareness is the first issue, and on-site technical services are no exception. I think the overall situation of after-sales service is to "establish an enterprise image and maximize customer satisfaction and loyalty to the company's products." To maximize the protection of customers' interests is an important part of improving our core competitiveness. Do a good job in after-sales service, and also in order to timely feed back the adverse conditions of the products from the factory to the use process, so as to make timely improvement, so that the products can better meet the on-site use requirements.
The after-sales service concept is summarized and formed in practice:
1. Initiative: take the initiative to serve customers and solve problems before customers complain; Let customers take the initiative to understand the use and maintenance knowledge of products, so that customers can become adept and solve problems themselves.
2. Responsibility: customers' complaints are always due to our mistakes in work. We listen patiently, help analyze, and refuse to shirk responsibility.
3. Standardization: All customers are included in the service system, and standardization can minimize mistakes.
4. Whole process service: share the operation records of customers, master the operation status of equipment in the whole process, and formulate advance service plans according to the operation records of equipment.
The company has a 24-hour service hotline to respond to customer feedback within 2 hours. If the phone can solve the problem, a written record should be made. The on-site service is required, which takes 12 hours in the province and 48 hours outside the province to solve the problem. Arrange regular service time every year, formulate emergency service measures, formulate spare parts supply measures, and formulate special service measures for specific projects.
24-hour online service line: 400-883-9660
